MiaRec Featured as Core Performing Vendor on CMP Prism for Customer Analytics & Insights

Independent analyst evaluation of 19 providers recognizes MiaRec for AI-powered analysis of 100% of customer conversations and survey-free CX metrics.

CAMPBELL, CA, UNITED STATES, October 29, 2026 /EINPresswire.com/ -- MiaRec proudly announces its placement on CMP Prism for Customer Analytics & Insights. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry standards. CMP Prisms are updated twice annually to reflect the latest advancements, provider performance, and market shifts in customer contact technology.

This latest Prism highlights MiaRec as a Core Performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through customer analytics.

The CMP Prism for Customer Analytics evaluated nineteen solution providers, including MiaRec, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.
MiaRec helps organizations gain a deeper understanding of customer experience by analyzing 100% of customer conversations, rather than relying on traditional surveys and limited interaction samples. Its AI-powered Customer Intelligence capabilities automatically generate CX metrics, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Net Emotional Score (NES), directly from conversations. Beyond measuring customer experience, MiaRec identifies the underlying drivers of satisfaction, customer effort, and churn risk, providing clear explanations of why customers feel the way they do. By combining these insights with conversation analytics and relationship management capabilities, MiaRec enables organizations to identify emerging issues, prioritize improvements, and take proactive action to strengthen customer relationships and retention.

“For decades, businesses have relied on customer surveys to understand how their customers feel, but surveys only capture a small fraction of the actual customer experience,” said Gennadiy Bezkorovayniy, CEO of MiaRec. “AI is fundamentally changing that. Today, organizations can understand customer satisfaction, effort, and churn risk directly from everyday conversations, without having to ask customers to complete a survey. More importantly, they can understand why customers are satisfied or frustrated and identify exactly what needs to change. At MiaRec, our focus is on turning that continuous customer intelligence into meaningful business action.”

Nicole Kyle, Chief Product Officer of CMP, adds, “CMP Prism benchmarks solutions against industry standards, supported by CMP analysts who contextualize what matters most to your organization. CMP Prism was created to evaluate solution providers like MiaRec to take the guesswork out of tech decisions, replacing vendor spin with objective, research-backed benchmarks.”

The CMP Prism helps enterprise leaders and tech buyers evaluate solutions and helps providers that are looking to prove their position in the market. CMP also releases Prisms across other strategic technology categories, including workforce management, chatbots/virtual agents, voicebot/conversational IVR, automated QA/QM, and real-time agent assist.

For a full summary, download the CMP Prism for Customer Analytics report summary.

ABOUT CMP
CMP is the customer contact research company. We give leaders clarity, providers credibility, and the industry direction. Independent and trusted, our research powers every corner of the field with actionable insight.
Everything the industry needs to move forward, all in one place. For more information, visit www.customermanagementpractice.com.

ABOUT MIAREC
MiaRec is an AI-powered conversation intelligence company that helps organizations transform customer interactions into actionable business insights. Its solutions combine Automated Quality Assurance, Conversation Analytics, and Relationship Management to improve customer experience, strengthen retention, and uncover growth opportunities. By transforming conversations into structured business intelligence and actionable workflows, MiaRec helps organizations move beyond analyzing individual interactions to managing customer relationships and driving measurable business outcomes. Headquartered in Silicon Valley, MiaRec is trusted by more than 500 organizations across industries, including healthcare, financial services, insurance, and retail.
For more information, visit www.miarec.com.

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